Check-in, policies & FAQ
- Check-in
- 14:00 – 21:00. Arriving later? Let us know in your booking.
- Check-out
- by 10:00. We’ll happily store your bags after that.
- Free cancellation
- Up to 48 hours before check-in, from your account page.
- Payment
- Pay at reception (cash, EFTPOS or card), or online by card when available.
- Breakfast
- Free, every morning 8–9.30am.
- Dessert
- Free, every evening at 7pm.
- Laundry
- Washer $2, dryer $2, washing line free.
- Phone
- Free 0800 42 3676 · +64 3 573 7390
Questions
How far is it to the ferry?
A few minutes on foot. Atlantis is on London Quay, the waterfront road; the Interislander terminal is just along the foreshore and Bluebridge’s free shuttle stops at the corner of London Quay and Wellington Street.
Do I need my own sleeping bag?
No: all beds are made up. In Poseidon’s Palace you can bring your own sleeping bag for our cheapest rate.
Is there a female-only dorm?
Yes, the Girls’ Dorm, plus a girls’ section in the large mixed dorm.
Do you have tent sites?
Sorry, not any more.
Can you book activities for me?
Yes. Water taxis, dolphin tours, sailing, paragliding, wine tours, ferries and buses: ask at reception or send us a message.
Do I need an account to book?
Yes, a quick one (name, email, password). It lets you see or cancel your booking and check in online.